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PRESS RELEASE
For additional
information, contact:
Debra Andersen, Emergent OnLine.
1-703-709-9210 or pr@go-eol.com
For company information: 1-877-WINFRAM
Emergent OnLine
Launches 99point9.com
Leading Citrix Platinum Provider Offers Complete
Server-Based Computing Support Portal
Reston, VA – June 5,
2001
Emergent OnLine, the leading Citrix (Citrix Systems, Inc.,
Nasdaq: CTXS) Platinum partner in the nation, Microsoft (Nasdaq:
MSFT - news) Certified Partner, and managed application
infrastructure provider, announced today the launch of
99point9.com, its full-featured service and support portal for
server-based computing. With the goal of maximizing
server-based application availability and uptime, EOL will
leverage 99point9.com to offer a rich portfolio of service and
support options for Microsoft Terminal Services and Citrix
MetaFrame users worldwide. These services include Web-based,
telephone and on-site service level agreements, expert
consultation, knowledge bases, best practices guidelines, live
forums, technical education, software development, and
complete integration with thethin.net’s (www.thethin.net)
archives, forums, downloads, and FAQs.
“Our commitment to providing our present and future customers
with the highest levels of service and support is paramount,”
said Peter Ghostine, co-founder and CTO of Emergent OnLine.
“From 24x7 service agreements and technical education, to
custom software development and expert consultation, we want
to provide Terminal Services and Citrix MetaFrame users
worldwide with a single-access solution to all their
server-based computing needs.”
The services provided at
99point9.com include the following:
-
My99point9.com -
Designed to facilitate efficient resolution of your technical
server-based computing questions, issues and incidents,
technical support is a few mouse clicks away: you submit your
incident-specific support requests via our online support
helpdesk, our certified engineers resolve them while you
monitor the progress, and your systems get back to 99.9%
up-time in no time.
-
Knowledgebase -
Here you will find a comprehensive listing of documents,
incident progress reports, how-to's, white papers, and
hotfixes related to various server-based computing issues.
Some of the items that can be found include: Documentation
compiled by our helpdesk staff relating to recent incidents;
articles, tips & tricks, how-to's, and best practices
guidelines written by our highly skilled staff; downloadable
hotfixes and whitepapers; Other on-line technical resources
and sites are categorized for easy access and retrieval.
-
Forums – Developed
and moderated by experienced EOL engineers and thethin.net,
enabling user groups to collaborate and share their trials,
tribulations, successes and victories.
-
Products – Find
proven utilities such as EOL’s acclaimed THINssentials™ to
keep your servers humming 99point9 percent of the time!
-
Training – Looking
for the best hands-on Microsoft and Citrix training in the
nation, presented by experienced instructor-engineers, then
just log on to 99point9.com.
About Emergent OnLine
Recently recognized as the number one Citrix Platinum partner
in the Americas, EOL is one of the fastest growing and
profitable ASP and professional services firms in the nation.
For an exciting career opportunity with a stable, profitable
and fast-growth firm, please send your resume to
careers@go-eol.com -
opportunities exist in all fields.
“Emergent OnLine has been one of our strongest channel
partners nationwide. This award speaks to EOL’s level of
commitment to Citrix technologies, and more importantly, to
the firm’s dedication towards customer satisfaction and
excellence.” - Mark Templeton, President, Citrix Systems.
Emergent OnLine, the premier Application Service Provider and
Citrix Platinum consulting integrator in the nation, provides
a variety of strategic solutions aimed at enabling clients to
leverage best of breed technologies, resulting in an increased
focus on their core competencies. Providing its consultative
integration, application hosting, management, and
implementation services to such high-powered clients as
General Electric, Nextel, and Deutsche Post/Global Mail,
Emergent's focus is to hone technology and transform
innovation into a strategic competitive advantage.
As the leading Citrix Platinum consulting integrator in the
nation, Emergent operates a Citrix Authorized Learning Center
(CALC) and a Microsoft Certified Technical Education Center (CTEC)
in Northern Virginia. For the latest information about
Emergent’s services, visit
www.go-eol.com or call 1-877-WINFRAM.
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