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PRESS RELEASE
For additional
information, contact:
Debra Andersen, Emergent OnLine.
1-703-709-9210 or pr@go-eol.com
For company information: 1-877-EOL-THIN
EMERGENT ONLINE 99point9.com™ AWARDED BEST HELPDESK SOLUTION
WINDOWS IT PRO READERS’ CHOICE AWARD GOES TO EOL’S
99point9.com™
RESTON, Va., September 23, 2004 – Emergent
OnLine announced today that Penton Media’s Windows IT
Pro Readers’ Choice Award for the Best Helpdesk
Software was given to Emergent OnLine’s 99point9.com.
Emergent OnLine, one of Citrix’s (Citrix Systems,
Inc., NASDAQ: CTXS) leading consulting partners in the
Americas, has devised a support offering to meet the
most demanding needs of global clients, all while
keeping it affordable and absolutely flexible. Besides
making it the most flexible offering of its kind,
EOL’s 99point9.com ensures that clients are in
command, every step of the way. Through 99point9.com’s
intuitive web-based navigation system, a user can
track the resolution of their incident at their
convenience – without being at the mercy of a callback
from a technician.
Through EOL’s 99point9.com helpdesk, users can request
practically any service provided by Emergent. This
includes around-the-clock phone support, on-site
support, audit and consulting services, and even
training.
"This is the triple crown for EOL this year," said
Paul Ghostine, co-founder and CEO of EOL. "Our
dedication to superior customer service and our focus
on our clients’ best interests have been rewarded,"
continued Ghostine.
In use since 2001, EOL’s 99point9.com helpdesk
provides over 800 public and private sector
organizations with support for all their server-based
computing needs.
According to the Windows IT Pro magazine staff,
readers who voted for 99point9.com praised its ease of
use, prompt response rate, and quality of support.
Their comments ranged from, "fast and easy to
navigate" to "tailored to the customer" to "excellent
user support."
About Windows IT Pro
First published in 1995, Windows IT Pro is the
editorial leader in its field. Since its inception it
has grown into an information network that includes
the magazine, three print newsletters, 14
direct-request email newsletters, Web sites and
in-person events such as Web seminars, road shows,
trade shows and conferences. The magazine has a paid
subscription base of 100,000; more than two million IT
professionals are reached through the Windows IT
Pro Web site every month. The magazine is
published in 13 languages and has an international
reach into 160 countries.
About Emergent OnLine
EOL is a leading IT consulting integrator specializing
in centralized application management, business
continuity, outsourcing, application development,
enterprise security, infrastructure and messaging
solutions. Emergent’s services are designed to help
organizations worldwide achieve a sustainable
competitive advantage, improve services delivered to
both internal and external clients, and lower the
overall total cost of ownership.
Emergent OnLine operates THREE Citrix Authorized
Learning Centers, TWO CITRIX PLATINUM and one GOLD
location in:
Reston, VA 703-709-9210 (Citrix Platinum)
Richmond, VA 804-270-9354 (Citrix Gold)
Columbia, MD 410-964-3555 (Citrix Platinum)
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