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PRESS RELEASE

For additional information, contact:
Debra Andersen, Emergent OnLine.
1-703-709-9210 or pr@go-eol.com
For company information: 1-877-WINFRAM

Emergent OnLine And Worldtrak Partner To Deliver 
Award-Winning CRM Solutions

Worldtrak’s Microsoft-Native CRM Solution to Expand Emergent OnLine’s 
World-Class Offering of ASP Services

Reston, VA and San Jose – October 4th, 2000
Emergent OnLine, the premier application service provider (ASP) and leading Citrix (Citrix Systems, Inc.) (Nasdaq: CTXS - news) Platinum consulting integrator, and Worldtrak, a leading customer relationship management (CRM) solutions provider, announced today at ASP World in San Jose, CA, a strategic partnership to offer award-wining CRM solutions to clients nationwide.

Through the partnership, Emergent OnLine will integrate Worldtrak’s Microsoft-native CRM product-line into its comprehensive offering of ASP services, helping clients address the critical need for an effective and efficient way to manage customer communications. Additionally, Emergent OnLine will provide application hosting and implementation services for Worldtrak’s CRM solution. 

"Worldtrak’s CRM solution is built within Microsoft Outlook and Exchange, making it a natural fit for Emergent OnLine clients that utilize Microsoft technologies,'' said Paul Ghostine, co-founder and chief executive officer of Emergent OnLine. "Through our strategic partnership with Worldtrak, we continue to provide our clients with best of breed technologies and services through a single source.” 

Worldtrak’s CRM product-line, which is the only scalable Microsoft Outlook-native CRM solution, offers a complete range of CRM functions, from sales and marketing to customer service and e-commerce. Since Worldtrak’s CRM solution is built within the Outlook infrastructure and has a single Web interface, users do not have to toggle back and forth between Outlook and separate customer account software.

"We're excited to be a part of Emergent OnLine’s robust ASP offering," said Don Slusarski, chief executive officer of Worldtrak. “This partnership allows us to expand to new markets and reach Emergent OnLine’s marquee client base with our Microsoft-Native CRM solution."

EOL’s integrated suite of solutions, powered by the company’s proprietary AppPortal™ will be showcased at ASP World (www.aspworldexpo.com) in San Jose, CA on October 4-6 and ASPEC 2000 (www.aspec2000.com) in Atlanta, GA on December 7-9.


About Worldtrak
Worldtrak, based in Minneapolis, Minn., provides CRM solutions for organizations in a wide range of industries including financial services, hard goods, manufacturing/distribution, publishing, software, non-profit service, education and training, and on-line services. The company’s Worldtrak product line has won numerous awards including the prestigious ISM TOP 15 award for four years running. Worldtrak’s clients include Mitsubishi, United Way of America, Gennum Corporation and others. For more information on Worldtrak, visit www.worldtrak.com.


About Emergent OnLine
Emergent OnLine, the premier Application Service Provider and Citrix Platinum consulting integrator, provides a variety of strategic solutions aimed at enabling clients to leverage best of breed technologies, resulting in an increased focus on their core competencies. Providing its consultative integration, application hosting, management, and implementation services to such high-powered clients as Capital One, Freddie Mac, Black & Decker, Unisys and Teligent, Emergent's focus is to hone technology and transform innovation into a strategic competitive advantage.

The company's lines of service, each with an array of specialized practices, reflect the demands of today's intensely competitive, technology- reliant global marketplace. As a leading Application Service Provider and Platinum Citrix consulting integrator, Emergent also operates a Citrix Authorized Learning Center (CALC) in Northern Virginia. For the latest information about Emergent's services, visit www.go-eol.com or call 1-877-WINFRAM.

 

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